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TAC claim lawyers in Melbourne for road and car accident claims
- Cover applies regardless of who caused the accident
- Rejected claims and stopped payments can be disputed
- No win, no fee. Nothing to pay up front
Where are you up to?
What a TAC claim can cover
Medical treatment
Surgery, hospital care, physiotherapy, psychology and rehabilitation, paid regardless of who caused the accident.
Loss of earnings
Income support while you are unable to work, or working reduced hours, following the accident.
Impairment lump sum
A no-fault lump sum where the accident has left you with permanent impairment, assessed once your injury stabilises.
Common law damages
Where another driver was negligent and you meet the serious injury test, damages for pain and suffering and economic loss.
TAC claims explained: rejections, payments and compensation
The TAC rejected my claim. Can that be challenged?
Yes. A TAC decision is an administrative decision, and administrative decisions are reviewable.
Claims are commonly rejected on the basis that the injury was not caused by a transport accident, that the incident does not meet the definition of a transport accident, or that the medical evidence does not support the connection. Each of those is arguable.
The first step is usually to ask the TAC to review the decision internally. If the rejection stands, the decision can be taken to the Victorian Civil and Administrative Tribunal (VCAT), which considers the matter independently of the TAC.
Time limits apply, so a rejection is worth acting on rather than sitting with.
My TAC payments have stopped or been reduced
Loss of earnings payments can be reduced or terminated for several reasons: a change in your certified capacity, an independent medical examination arranged by the TAC, or the expiry of a statutory period.
Not every one of those decisions is correctly made, and each can be reviewed on the same path as a rejection: internal review first, then VCAT.
If your income has stopped and you disagree with the reason given, get advice quickly. The practical difficulty of being without income tends to push people into accepting decisions they could have challenged.
What am I entitled to, regardless of fault?
Regardless of who caused the accident, the TAC pays for:
- Medical Treatment: Surgery, hospital stays, GP visits, medication and more.
- Rehabilitation: Physiotherapy, occupational therapy, and gym/swim programs.
- Income Support: If you cannot work, the TAC pays 80% of your pre-accident earnings (up to a statutory cap).
Post-Surgery Support: This includes home help (cleaning), gardening, and specialised nursing care while you recover.
The 2026 Joint Medical Examination (JME) protocol
A major update in 2026 with updated protocols is the shift toward Joint Medical Examinations. In the past, the TAC would send you to their doctor, and your lawyer would send you to another, often leading to conflicting reports and long delays. Under the new 2026 protocols:
- We aim to agree with the TAC on one independent specialist to assess your injuries.
- This reduces the number of medical appointments you must attend.
- It speeds up the decision-making process for your "Serious Injury" application.
Common law claims and the serious injury test
If your accident was caused by another person’s negligence, you can sue for Pain and Suffering and Loss of Earnings. To do this, you must first obtain a Serious Injury Certificate. You qualify if:
- You have a permanent impairment of 30% or more; OR
You meet the "Narrative Test"—proving that your injury has a "very considerable" impact on your life, work, or hobbies.
Note for Surgery Patients: If you have undergone a total joint replacement or a spinal fusion due to your accident, you have a much stronger path to meeting this "Serious Injury" threshold. We specialize in using your surgical history to secure these certificates quickly.
The TAC has offered me a settlement. Should I accept?
Not without knowing what it covers and what it closes off.
An offer is a position, not a valuation. Before accepting, it is worth understanding whether it relates to impairment benefits, common law damages or both, whether your injuries have stabilised sufficiently for anyone to value them properly, and what entitlements the settlement extinguishes.
Settlements are generally final. That is the whole reason to have one reviewed before signing rather than after.
TAC or WorkCover? The journey claim
If you were injured driving to or from work, or while performing work duties in a vehicle, you may be stuck between two systems.
- In Victoria, most "journey claims" (commuting) fall under the TAC.
- If you were "on the clock" (e.g., a delivery driver), it is a WorkCover matter. We navigate this boundary to ensure you are receiving the highest possible rate of weekly payments.
Why you need a specialist for your TAC claim
The TAC is a "no-fault" insurer, but they are also an insurer focused on managing costs. Common pitfalls include:
- The "12-Month" Rule: Failing to lodge your claim within 12 months (or 3 years in special circumstances) can bar you from benefits.
- Under-Settling: The TAC may offer a small "Impairment Benefit" lump sum. Accepting this without legal advice could prevent you from claiming your full entitlements.
- Surgery Denials: If the TAC refuses to fund your surgery, we use the 2026 dispute resolution protocols to get an immediate review.
If the TAC has said no, that decision can be reviewed
People often assume a TAC decision is final because it arrives on letterhead and cites the legislation. It is not. There is a defined review path, and a meaningful share of disputed decisions change along it.
Claim rejected
The TAC says your injury was not caused by a transport accident, or that the incident does not meet the definition. Both turn on evidence and on how the accident is characterised.
Payments stopped
Loss of earnings ended after a medical examination or a change in certified capacity. The basis for the decision can be reviewed.
Treatment refused
The TAC declines to fund surgery, therapy or equipment as not reasonable or not related to the accident. These refusals are commonly overturned with the right supporting opinion.
Impairment assessed low
A whole person impairment assessment that does not reflect your injuries affects your lump sum. The assessment itself can be challenged.
Get the reasons
We obtain the decision, the material it relied on, and any medical opinion the TAC used. You are entitled to know what the decision was based on.
Build the evidence
Reports directed at the specific question in dispute, whether that is causation, capacity, reasonableness of treatment, or impairment.
Internal review
The decision goes back to the TAC with the new material. Many disputes resolve here without any tribunal involvement.
VCAT
If the decision stands, it can be taken to the Victorian Civil and Administrative Tribunal, which considers the matter independently of the TAC.
Expert guidance to maximise your entitlements
As an Accredited Specialist recognised by the Law Institute of Victoria, Sha Hotchin possesses a deep, proven understanding of the intricate laws governing transport accidents in Victoria. Whether we are securing immediate income support, fighting for comprehensive medical funding, or pursuing a common law claim for pain and suffering and/or economic loss, our specialist knowledge ensures your TAC claim is built with absolute precision and unmatched legal strategy.
Sha is fluent in English and Hindi.
While the TAC system is designed to provide support, accessing your full legal entitlements can be incredibly complicated. Without expert advice, many accident victims unknowingly miss out on crucial compensation for lost wages, ongoing medical expenses, and lump-sum payouts for permanent impairments.
Strict time limits apply to lodging and disputing TAC claims, making early expert legal advice crucial.
We have a proven track record of standing up for road accident victims. From the initial claim lodgement to resolving complex disputes, our legal specialists provide the clear, strategic advice you need to secure your financial future. We know the system inside and out, and we use that knowledge to fight for the best possible outcome for you.
The TAC lump sum compensation process
Free claim check & investigation
We start with a free, no-obligation consultation to assess your eligibility for a lump sum payout. Once you partner with us, we immediately take the stress off your shoulders by gathering your medical records, police reports, and other vital evidence to build a strong foundation for your case.
Injury stabilisation & medical exams
Before assessing your eligibility for a lump sum, your injuries must be considered permanent and stable (typically around 12 months post-accident). At this point, we will arrange for you to attend Joint Medical Examinations with approved specialists to formally assess the permanent physical or psychological impact of your injuries.
Determining your entitlements
Based on your medical assessments, we determine exactly what compensation you can claim. If your permanent impairment is assessed at 11% or more, you are entitled to a no-fault Impairment Benefit. If your injuries are classified as a 'serious injury,' we will apply for the necessary certificates to pursue Common Law damages for pain, suffering, and economic loss.
Negotiation & settlement
Our legal team will fiercely advocate for your maximum entitlements. Following established TAC protocols, we leverage the evidence to negotiate a successful lump sum settlement on your behalf. Our goal is to secure your financial future through mediation or out-of-court settlements whenever possible, minimizing your stress and avoiding trial.
If we don’t win, you don’t pay our fees
- Nothing to pay up front. No retainer, no deposit, no bills arriving while your claim runs.
- Nothing to pay if we don’t win. Our fees are payable only on a successful outcome.
- Never a share of your compensation. Charging a percentage of your payout is illegal in Victoria.
- Fixed-price packages. You get the figures in writing before you sign anything, not in a bill two years later.

You will be dealing with Sha
Sha Hotchin is an Accredited Specialist in Personal Injury Law, assessed by the Law Institute of Victoria, with more than sixteen years in Victorian TAC, WorkCover and superannuation TPD claims.
She runs every matter here personally. When you call, you speak to the lawyer conducting your claim, not an intake team.
- LIV Accredited Specialist, Personal Injury Law
- 16+ years in Victorian injury claims
- Advice in English, Hindi, Urdu and Punjabi
What clients say
“Sha gave me sound information that I found useful. Very impressed with her knowledge and they articulated the information in a way I could understand.”
Paula L. · Google
“An exceptional lawyer who consistently goes above and beyond. She is a strong advocate who works tirelessly for her clients.”
Afsha S. · Google
Worth reading before you commit to anyone
Costs & fees
No win, no fee explained
What the phrase covers, what an uplift fee is, and what you may still owe if a claim is unsuccessful.
Read the guideWorkCover
What a WorkCover claim costs
If your accident happened travelling to or for work, a WorkCover claim may run alongside your TAC claim.
Read the guideMultilingual
Hindi speaking injury lawyers
Advice in Hindi, Urdu and Punjabi, so you can describe what happened in your first language.
Read the guideSuperannuation TPD
Can't return to work? Check your super
If your injuries stop you working long term, you may also have a superannuation TPD claim running alongside your TAC claim, often across more than one fund.
Read the guideMore guides from Sha are in the Knowledge Centre, including what each claim type actually costs.
TAC lawyers in Bundoora and across Victoria
Melbourne’s north
Bundoora, Preston, Epping, Reservoir, Thomastown, Heidelberg, Mill Park, South Morang and Whittlesea.
TAC claims in Bundoora & EppingRegional Victoria
Distance is not a barrier to a claim. We run regional matters by phone and video, and travel where it matters.
Talk to us wherever you are