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TAC claims · Car, motorcycle and road accidents

TAC claim lawyers in Melbourne for road and car accident claims

A car or motorcycle accident can change your life in a second. As TAC claim lawyers we handle the scheme so you do not have to, from treatment and income support through to lump sum compensation, including where the TAC has rejected your claim or stopped your payments.
  • Cover applies regardless of who caused the accident
  • Rejected claims and stopped payments can be disputed
  • No win, no fee. Nothing to pay up front
★★★★★4.7 from 13 Google reviews
16+Years specialising
LIVAccredited Specialist
4Languages spoken
What you may be entitled to

What a TAC claim can cover

If you have been injured in a transport accident in Victoria as a driver, passenger, motorcyclist, cyclist or pedestrian, you can claim through the Transport Accident Commission regardless of who was at fault.
There is a time limit. Failing to lodge your claim within 12 months (or 3 years in special circumstances) can bar you from benefits.

Medical treatment

Surgery, hospital care, physiotherapy, psychology and rehabilitation, paid regardless of who caused the accident.

Loss of earnings

Income support while you are unable to work, or working reduced hours, following the accident.

Impairment lump sum

A no-fault lump sum where the accident has left you with permanent impairment, assessed once your injury stabilises.

Common law damages

Where another driver was negligent and you meet the serious injury test, damages for pain and suffering and economic loss.

Straight answers

TAC claims explained: rejections, payments and compensation

The TAC rejected my claim. Can that be challenged?

Yes. A TAC decision is an administrative decision, and administrative decisions are reviewable.

Claims are commonly rejected on the basis that the injury was not caused by a transport accident, that the incident does not meet the definition of a transport accident, or that the medical evidence does not support the connection. Each of those is arguable.

The first step is usually to ask the TAC to review the decision internally. If the rejection stands, the decision can be taken to the Victorian Civil and Administrative Tribunal (VCAT), which considers the matter independently of the TAC.

Time limits apply, so a rejection is worth acting on rather than sitting with.

My TAC payments have stopped or been reduced

Loss of earnings payments can be reduced or terminated for several reasons: a change in your certified capacity, an independent medical examination arranged by the TAC, or the expiry of a statutory period.

Not every one of those decisions is correctly made, and each can be reviewed on the same path as a rejection: internal review first, then VCAT.

If your income has stopped and you disagree with the reason given, get advice quickly. The practical difficulty of being without income tends to push people into accepting decisions they could have challenged.

What am I entitled to, regardless of fault?

Regardless of who caused the accident, the TAC pays for:

  • Medical Treatment: Surgery, hospital stays, GP visits, medication and more.
  • Rehabilitation: Physiotherapy, occupational therapy, and gym/swim programs.
  • Income Support: If you cannot work, the TAC pays 80% of your pre-accident earnings (up to a statutory cap).

Post-Surgery Support: This includes home help (cleaning), gardening, and specialised nursing care while you recover.

The 2026 Joint Medical Examination (JME) protocol

A major update in 2026 with updated protocols is the shift toward Joint Medical Examinations. In the past, the TAC would send you to their doctor, and your lawyer would send you to another, often leading to conflicting reports and long delays. Under the new 2026 protocols:

  • We aim to agree with the TAC on one independent specialist to assess your injuries.
  • This reduces the number of medical appointments you must attend.
  • It speeds up the decision-making process for your "Serious Injury" application.
Common law claims and the serious injury test

If your accident was caused by another person’s negligence, you can sue for Pain and Suffering and Loss of Earnings. To do this, you must first obtain a Serious Injury Certificate. You qualify if:

  • You have a permanent impairment of 30% or more; OR

You meet the "Narrative Test"—proving that your injury has a "very considerable" impact on your life, work, or hobbies.

Note for Surgery Patients: If you have undergone a total joint replacement or a spinal fusion due to your accident, you have a much stronger path to meeting this "Serious Injury" threshold. We specialize in using your surgical history to secure these certificates quickly.

The TAC has offered me a settlement. Should I accept?

Not without knowing what it covers and what it closes off.

An offer is a position, not a valuation. Before accepting, it is worth understanding whether it relates to impairment benefits, common law damages or both, whether your injuries have stabilised sufficiently for anyone to value them properly, and what entitlements the settlement extinguishes.

Settlements are generally final. That is the whole reason to have one reviewed before signing rather than after.

TAC or WorkCover? The journey claim

If you were injured driving to or from work, or while performing work duties in a vehicle, you may be stuck between two systems.

  • In Victoria, most "journey claims" (commuting) fall under the TAC.
  • If you were "on the clock" (e.g., a delivery driver), it is a WorkCover matter. We navigate this boundary to ensure you are receiving the highest possible rate of weekly payments.
Why you need a specialist for your TAC claim

The TAC is a "no-fault" insurer, but they are also an insurer focused on managing costs. Common pitfalls include:

  • The "12-Month" Rule: Failing to lodge your claim within 12 months (or 3 years in special circumstances) can bar you from benefits.
  • Under-Settling: The TAC may offer a small "Impairment Benefit" lump sum. Accepting this without legal advice could prevent you from claiming your full entitlements.
  • Surgery Denials: If the TAC refuses to fund your surgery, we use the 2026 dispute resolution protocols to get an immediate review.



Disputed decisions

If the TAC has said no, that decision can be reviewed

The TAC makes administrative decisions about your claim, and administrative decisions are reviewable. A rejection, a reduction, or a refusal to fund treatment is a position you can test rather than an outcome you have to accept.

People often assume a TAC decision is final because it arrives on letterhead and cites the legislation. It is not. There is a defined review path, and a meaningful share of disputed decisions change along it.

Claim rejected

The TAC says your injury was not caused by a transport accident, or that the incident does not meet the definition. Both turn on evidence and on how the accident is characterised.

Payments stopped

Loss of earnings ended after a medical examination or a change in certified capacity. The basis for the decision can be reviewed.

Treatment refused

The TAC declines to fund surgery, therapy or equipment as not reasonable or not related to the accident. These refusals are commonly overturned with the right supporting opinion.

Impairment assessed low

A whole person impairment assessment that does not reflect your injuries affects your lump sum. The assessment itself can be challenged.

  1. Get the reasons

    We obtain the decision, the material it relied on, and any medical opinion the TAC used. You are entitled to know what the decision was based on.

  2. Build the evidence

    Reports directed at the specific question in dispute, whether that is causation, capacity, reasonableness of treatment, or impairment.

  3. Internal review

    The decision goes back to the TAC with the new material. Many disputes resolve here without any tribunal involvement.

  4. VCAT

    If the decision stands, it can be taken to the Victorian Civil and Administrative Tribunal, which considers the matter independently of the TAC.

Keep the letter and note the date. Review rights run to timeframes, and the clock generally starts when the decision is made rather than when you get round to dealing with it. If you have had a claim rejected or payments stopped, a free claim check will tell you what can still be done.
Why a specialist

Expert guidance to maximise your entitlements

Navigating the legal aftermath of a road accident shouldn't add to your trauma. At Hotchin Gupta Lawyers, we bring elite, specialised expertise directly to your corner.

As an Accredited Specialist recognised by the Law Institute of Victoria, Sha Hotchin possesses a deep, proven understanding of the intricate laws governing transport accidents in Victoria. Whether we are securing immediate income support, fighting for comprehensive medical funding, or pursuing a common law claim for pain and suffering and/or economic loss, our specialist knowledge ensures your TAC claim is built with absolute precision and unmatched legal strategy.

Sha is fluent in English and Hindi.

While the TAC system is designed to provide support, accessing your full legal entitlements can be incredibly complicated. Without expert advice, many accident victims unknowingly miss out on crucial compensation for lost wages, ongoing medical expenses, and lump-sum payouts for permanent impairments.

Strict time limits apply to lodging and disputing TAC claims, making early expert legal advice crucial.

We have a proven track record of standing up for road accident victims. From the initial claim lodgement to resolving complex disputes, our legal specialists provide the clear, strategic advice you need to secure your financial future. We know the system inside and out, and we use that knowledge to fight for the best possible outcome for you.

What happens next

The TAC lump sum compensation process

Navigating a TAC claim while recovering from an accident can be stressful and confusing. You don't have to face the process alone. Our dedicated legal team is ready to evaluate your situation, explain your rights, and outline your best path forward. Take the first step toward securing your rightful compensation with our confidential, no-obligation assessment.
  1. Free claim check & investigation

    We start with a free, no-obligation consultation to assess your eligibility for a lump sum payout. Once you partner with us, we immediately take the stress off your shoulders by gathering your medical records, police reports, and other vital evidence to build a strong foundation for your case.

  2. Injury stabilisation & medical exams

    Before assessing your eligibility for a lump sum, your injuries must be considered permanent and stable (typically around 12 months post-accident). At this point, we will arrange for you to attend Joint Medical Examinations with approved specialists to formally assess the permanent physical or psychological impact of your injuries.

  3. Determining your entitlements

    Based on your medical assessments, we determine exactly what compensation you can claim. If your permanent impairment is assessed at 11% or more, you are entitled to a no-fault Impairment Benefit. If your injuries are classified as a 'serious injury,' we will apply for the necessary certificates to pursue Common Law damages for pain, suffering, and economic loss.

  4. Negotiation & settlement

    Our legal team will fiercely advocate for your maximum entitlements. Following established TAC protocols, we leverage the evidence to negotiate a successful lump sum settlement on your behalf. Our goal is to secure your financial future through mediation or out-of-court settlements whenever possible, minimizing your stress and avoiding trial.

No win, no fee

If we don’t win, you don’t pay our fees

  • Nothing to pay up front. No retainer, no deposit, no bills arriving while your claim runs.
  • Nothing to pay if we don’t win. Our fees are payable only on a successful outcome.
  • Never a share of your compensation. Charging a percentage of your payout is illegal in Victoria.
  • Fixed-price packages. You get the figures in writing before you sign anything, not in a bill two years later.
We believe everyone deserves access to premium legal representation, regardless of their financial situation. That is why we handle all TAC claims on a strict No Win, No Fee basis. This means you will not pay any professional legal fees unless we successfully secure a settlement or compensation for your injuries, giving you peace of mind while you focus on your recovery.
Sha Hotchin, Accredited Specialist in Personal Injury Law
Your lawyer

You will be dealing with Sha

Sha Hotchin is an Accredited Specialist in Personal Injury Law, assessed by the Law Institute of Victoria, with more than sixteen years in Victorian TAC, WorkCover and superannuation TPD claims.

She runs every matter here personally. When you call, you speak to the lawyer conducting your claim, not an intake team.

  • LIV Accredited Specialist, Personal Injury Law
  • 16+ years in Victorian injury claims
  • Advice in English, Hindi, Urdu and Punjabi
★★★★★ 4.7 from 13 Google reviews

What clients say

“Sha gave me sound information that I found useful. Very impressed with her knowledge and they articulated the information in a way I could understand.”

Paula L. · Google

“An exceptional lawyer who consistently goes above and beyond. She is a strong advocate who works tirelessly for her clients.”

Afsha S. · Google
Written by Sha

Worth reading before you commit to anyone

Costs & fees

No win, no fee explained

What the phrase covers, what an uplift fee is, and what you may still owe if a claim is unsuccessful.

Read the guide

WorkCover

What a WorkCover claim costs

If your accident happened travelling to or for work, a WorkCover claim may run alongside your TAC claim.

Read the guide

Multilingual

Hindi speaking injury lawyers

Advice in Hindi, Urdu and Punjabi, so you can describe what happened in your first language.

Read the guide

Superannuation TPD

Can't return to work? Check your super

If your injuries stop you working long term, you may also have a superannuation TPD claim running alongside your TAC claim, often across more than one fund.

Read the guide
Where we act

TAC lawyers in Bundoora and across Victoria

Our office is in Uni Hill, Bundoora. We act for people injured on the road throughout Melbourne’s north and across regional Victoria, by phone, video and home visit where travelling is difficult.

Melbourne’s north

Bundoora, Preston, Epping, Reservoir, Thomastown, Heidelberg, Mill Park, South Morang and Whittlesea.

TAC claims in Bundoora & Epping

Regional Victoria

Distance is not a barrier to a claim. We run regional matters by phone and video, and travel where it matters.

Talk to us wherever you are
BundooraPrestonEppingReservoirThomastownHeidelbergMelbourne CBDRegional Victoria
Already have a lawyer?

Not happy with how your claim is being run?

You can change lawyers at any stage of a claim, and it usually costs you nothing extra. Your previous firm is paid out of the final outcome rather than by you, and we handle the formal transfer so you do not have to make the call. A second opinion is free and completely confidential.